Frequently Asked Questions

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1. How long does the consultation take?

Depending on the size of the project can take between 1-3 hours. We like to have enough time in each appointment so our Renovation Specialist may review the project with you and to allow you to make choices that enable us to prepare a more accurate price estimate based on the design and level of finishings.

2. How long will my renovation take?

The scope of work for every project is very different and therefore the only way to determine the answer is at the time of your consultation with one of our Renovation Specialists. At the end of the consultation, they will provide a timeline for your individual project.

3. Does Light Box warranty the work performed?

Yes. All structural, mechanical and system labor is covered by Light Box for one year following construction, and any appliances and/or mechanical components are covered by their manufacturer’s warranties. 

4. When can you start? 

Each project has a schedule that is specific to that project and depends on materials that are being ordered, availability of our team, and when is most comfortable for you, too. During the consultation we can determine when we can start the project and what needs to happen leading up to that point. 

5. Do you finance?

We don’t finance at the moment, but we are working on it. 

6. We have pets, is that a problem? 

We love animals, and this is no problem at all. We understand that pets are

part of your family, however, during the construction process we will ask you to keep them protected from escape, hurt themselves or damage the work in process as we cannot be responsible for taking care of your pets on-site during construction. 

7. Why do we need to pick our finishes now, I just want a general price?

The level of finishes plus changes to your layout, mechanicals, plumbing, electrical and HVAC systems all come together to form a unique quote for your project, and the only way to get that accurate is to meet with you. There are so many choices when it comes to materials, and they can change the cost significantly. A price given over the phone based upon a brief conversation might not hold up under reality, which would violate our commitment to transparency and accountability, so such off-the-cuff price quoting is not part of our company protocol. We have learned that the best way to invest in a project such as this is to spend the time pricing it accurately. 

8. How are your different from other renovation companies? 

In the remodeling business, a simple calculation of labor and material seems a logical measure of a project’s estimated cost between different contractors. However, it is often very difficult to make a true “apples to apples” comparison. Materials can be sourced from many different companies, labor too, and the skill and attention from the project manager can vary wildly from company to company. 

Higher-priced companies have fewer projects, usually equating to more attention being paid to yours. Lower-priced companies have to take on twice the projects to make the same money, costing their clients time and convenience. It has happened in the past where we have had to take over for an over-extended contractor who couldn’t keep their promises to the client. 

We know that the caliber of our installers is far superior to that of our competitors, and we source our materials from proven, consistent suppliers. This is based upon the years put into our own flips, where a balance between price and quality had to be reached in order for the investment to make a profit. 

We believe that people form the backbone of our company and with great people, you can build a solid client experience. We trust that our clients know and recognize the value a trustworthy contractor brings to the table in terms of peace of mind. At Light Box Homes, we invest in our entire team from the installers to the consultation specialists, as well as the administrative team. 

Every cog in the machine must spin together for the whole thing to work. 

With Light Box, you can be confident that your home renovation will be done right from on the first time.